a) Client cancellation - If for any reason the Client has to cancel part or all of a reservation then the Client must contact their Travel Experience Manager at The Boutique Chalet Company as soon as possible who will then contact Gravier Ski Shop.

b) Covid Clause- Reservations will automatically be cancelled by Gravier Ski Shop if:

i) The resorts of Morzine, Les Gets and Avoriaz are ordered to close for lift accessed snowsports activities by French National and/or Local Government

ii) Gravier Ski Shop is forced to close due to ​French National and/or Local Government introducing local and/or general lockdown measures which result in Gravier Ski Shop being unable to operate as a business

iii) The chalet company is unable to operate and/ or host the clients due to ​French National and/or Local Government introducing local and/or general lockdown measures

Gravier Ski Shop will communicate with the chalet company’s Travel Experience Manager and/ or management and not directly with the client in case of cancellation

a) In-shop appointments

i) If a Client wishes to have their equipment fitted at Gravier Ski Shop, the following information is required:

1) Name

2) Equipment Category required (I.e. Gold Skis & Boots)

ii) During peak weeks, Gravier Ski Shop may also ask the client for additional information in order to set aside specific equipment; however this will be requested on a case by case basis.

b) Chalet Delivery Appointments - Gravier Ski Shop will select 1 pair of skis or snowboard and 1 pair of boots per Client based on the information requested below. A range of poles and helmets are carried based upon the orders received. Please note, Gravier Ski Shop does carry a full van with a large range of equipment for deliveries however a small selection of spare equipment based upon the sizes ordered will be carried in order to attempt to refit the Client at the Client’s original appointment. See section 4a for further details

i) Gravier Ski Shop requires the Client to provide the following details as a minimum in order to select equipment for delivery:

1) Name (Mandatory)

2) Date of Birth or Age (Mandatory)

3) Start date & End Date of rental (Mandatory)

4) Equipment Category (Mandatory)

a) More details regarding equipment can be found at https://www.gravierski.com/

5) ‘Proficiency’ (ability) (Mandatory)

a) More details regarding proficiency levels can be found at https://www.gravierski.com

6) Height (in Centimetres) (Mandatory)

7) Weight (in Kilograms) (Mandatory)

8) Shoe size (Mandatory if the client requires boots)

a) Shoe size must be provided in the sizing the client would usually wear i.e. a British client should provide their shoe size in UK sizing, Not EU

9) Notes (Optional)- Clients should add the following request details into the notes section

a) Skis or Snowboard length

i) Gravier Ski Shop Staff will always select an appropriate ski or snowboard length for the client if they do not make a specific request

ii) Specific type of ski the Client would like (or any type they won’t like) otherwise either Piste skis or All Mountain Skis will be provided

iii) Please note that requesting specific equipment is not a guarantee that the equipment will be in stock due to the high turnover of equipment; however Gravier Ski Shop Staff will do their best to choose an appropriate alternative if the requested piece of equipment is not available.

b) Boot model or size/ request for boot already rented from Gravier Ski Shop

i) Please note, as manufacturers produce ski boots in a wide range of widths and fits, requesting a specific brand of boot does not always assist the Gravier Ski Shop Staff in selecting the best boot for the client.

c) Very narrow or wide feet or any other issue that the boot fitter may need to be aware of

d) Any other information that the client needs to make Gravier Skis Shop aware of prior to the appointment

a) In Shop Appointments

i) Clients may elect to come to the shop to have their equipment fitted.

1) Clients can either take their equipment away with them following the appointment or choose to have their equipment delivered to their accommodation.

2) Gravier Ski Shop can also collect equipment at the end of the week if the client is not returning the equipment to the shop themselves.

ii) In both cases, the Client should notify the Travel Experience Manager prior to their arrival so that Gravier Ski Shop can schedule the equipment delivery or collection into their daily logistics.

1) Gravier Ski Shop will provide the same in-accommodation service (i.e. adjusting or exchanging equipment) as clients who have their equipment fitted in their accommodation.

iii) Clients must advise the Travel Experience Manager what time they would like their appointment at Gravier Ski Shop

1) Gravier Ski Shop will confirm the appointment with the Travel Experience Manager.

iv) Clients may be required to wait outside of Gravier Ski Shop so that Gravier Ski Shop can abide by any rules/ laws regarding building capacity which are in place on a specific date.

1) If Clients will be using a driver service provided by The Boutique Chalet Company, the drivers are advised to call Gravier Ski Shop prior to leaving the accommodation to ensure that there is a minimal wait once at the shop.

v) Gravier Ski Shop will follow French National and/ or Local Government rules on the day of the Clients appointment to ensure that social distancing and any other applicable rules and/ or laws are abided to for the safety of both the Clients and Gravier Ski Shop Staff

b) In Chalet Appointments

i) The Travel Experience Manager will provide Gravier Ski Shop with the Client’s flight landing time or their estimated resort arrival time (if driving)

1) Due to the nature of operations with Gravier Ski Shop’s delivery service, Gravier Ski Shop will schedule Client’s appointments based upon their estimated chalet arrival time, estimated appointment duration of appointment and proximity of previous deliveries.

a) Gravier Ski will attempt to prioritise groups with young children on busy delivery days

2) Gravier Ski Shop will schedule appointments for each delivery day and share with the Travel Experience Manager and relevant Boutique Chalet Company Staff

ii) Gravier Ski Shop may rearrange an appointment time (on the same day as the scheduled appointment) if:

1) The Client is delayed and will not arrive on time for their appointment

2) Another Client has been delayed, Gravier Ski Shop may bring forward another Client’s appointment if they are already in resort

3) Gravier Ski Shop is delayed (i.e. due to heavy snow and poor driving conditions)

4) For all above scenarios Gravier Ski Shop will either be in contact directly with the client or with the relevant Boutique Chalet Company Staff regarding the rescheduled time

iii) Gravier Ski Shop may (re)arrange an appointment on the morning of the Client’s first day skiing if:

1) There is are too many clients to fit in the day prior the first day on the slopes at a mutual time with the client

2) The Client is delayed and will not arrive on time for their appointment

3) Gravier Ski Shop is delayed (i.e. due to heavy snow and poor driving conditions)

4) A client needs their equipment refitting and Gravier Ski Shop is unable to return to the chalet at a reasonable or mutual time on the original appointment day

5) For all above scenarios Gravier Ski Shop will either be in contact directly with the client or with the relevant Boutique Chalet Company Staff regarding the rescheduled time

iv) Gravier Ski Shop will deliver equipment to each Client once during their stay (i.e. the Client must hire the equipment for consecutive days) with the exception of:

1) Lost, stolen or damaged equipment (See Section 7 for further details)

2) Re-fitting / adjusting equipment

v) Covid Clause

1) Gravier Ski Shop Staff will follow French National and/ or Local Government rules on the day of the Clients appointment to ensure that any applicable rules and/ or laws are abided to for the safety of both the Clients and Gravier Ski Shop Staff

a) If the Client wishes to amend the reservation prior to their arrival, they must contact their Travel Experience Manager as soon as possible and no later than 36hrs before the Client’s scheduled arrival.

i) N.B. orders are picked and packed up to 48hrs before the delivery and are usually pre-delivered to the accommodation on the day of the appointment

ii) Gravier Ski Shop will select one pair of boots and skis/snowboard per client, based on the order information provided by the client

iii) Gravier Ski Shop Staff will have a small selection of spare boots at the appointment however please note that the Staff do not carry the full range of equipment available at the shop.

b) If the Client arrives at their accommodation and urgently needs to amend their order i.e. they have forgotten their ski boots, they must notify the The Boutique Chalet Company (Chalet Manager or Meet & Greet Staff etc.) as soon as possible so that The Boutique Chalet Company staff are able to contact Gravier Ski Shop prior to their arrival at the accommodation for the Client’s appointment.

c) Gravier Ski Shop Staff may make equipment recommendations to the Clients based upon information they receive prior to the appointment from the Travel Experience Manager. Any changes relative to the equipment category or type (deemed necessary by Gravier Ski Shop or demanded by the Client) which may result in an extra or reduced cost will be confirmed with the Travel Experience Manager and/or the client prior to payment.

d) If Gravier Ski Shop is unable to provide the equipment in the category booked, Gravier Ski Shop will either upgrade the Client’s equipment to the category above at no additional cost or select equipment from the category below and only charge the Client the associated cost.

a) The rented equipment is fully checked prior to each rental and is suitable for it’s appropriate use and as such, should only be used for its intended purpose

b) Equipment must be returned to Gravier Ski Shop in a condition consistent with normal usage otherwise the Client is liable to pay the associated fee for repair or replacement (See section 7 for further information).

c) The Client is fully responsible for the equipment hired from Gravier Ski Shop for the duration of their rental agreement

d) The equipment rented by the Client must only be used by the Client whom it has been designated to

i) Gravier Ski Shop advises Clients to make a note of their equipment code or take a photo of their equipment for reference

ii) Gravier Ski Shop will provide name stickers for 1 skis/ snowboard and 1 boot per client.

iii) Name stickers are unable to be affixed to helmets due to the adhesive

e) Covid Clause

i) Gravier Ski Shop staff will clean all boots and helmets with disinfectant spray after each use

ii) All boots are dried overnight on heated boot dryers

iii)Any other equipment cleaning protocols which are advised by French National and/or Local Government will be adhered to

a) Payment for equipment will be taken at the appointment

i) Clients are able to pay individually, in groups or for the whole reservation.

b) Gravier Ski Shop does not take a reservation or booking fee.

c) Gravier Ski Shop accepts the follow forms of Payment:

i) VISA debit or credit

ii) Mastercard

iii) Cash in Euros

1) Gravier Ski Shop Staff do not carry change unless notified prior to the appointment that the Client will be paying in cash.

d) Gravier Ski Shop does not accept the following forms of payment:

i) American Express

ii) Cheques

iii) Traveller Cheques

iv) Any other forms of payment that are not listed above as forms of accepted payment.

e) For card payments (VISA or Mastercard), Gravier Ski Shop will either take payment on a mobile card machine at the Client’s accommodation or send the client a secure payment link.

i) Clients staying at Chalet Moudon will be required to pay via a secure payment link due to the lack of reception to operate the mobile card machine at this location.

ii) Gravier Ski Shop delivery staff may also take payments over the phone via a card machine based at Gravier Ski Shop exceptional circumstances where payment is not able to be taken via the the mobile card machine or through the secure payment link

f) If the Client wishes to receive a breakdown of equipment rental prices they should contact The Boutique Chalet Company’s Travel Experience Manager who will contact Gravier Ski Shop for a cost breakdown.

g) Clients are liable to pay for the equipment for the full number of consecutive days that they rent the equipment even if they choose not to use it for any reason. The number of days will be calculated based upon the first day and last day that the Client submitted in their reservation.

i) If a Client wishes to start their rental part way through their stay and after the majority of their group’s rental start date i.e. one client wishes to start their rental from the Tuesday when the remainder of the group is starting their rental on the Monday, Gravier Ski Shop may ask the individual Client to have their equipment fitted with the majority group if the Client has already arrived at the accommodation.

1) Gravier Ski Shop may choose to leave the equipment, at the time the client has their appointment (if it is more than 24 hours before the Client’s first day using the equipment) or return to deliver the equipment on the day prior to the Clients first day of using the equipment however the choice is Gravier Ski Shop’s and not the Client’s

h) Gravier Ski Shop does not charge for delivery for Boutique Chalet Company Clients, the prices for equipment rental are the same for all Clients. The full price list can be found here: https://www.gravierski.com/en/our-prices

i) Covid Clause-

i) If the French National or Local Government introduce local or general lockdown measures which result in Gravier Ski Shop being unable to operate as a business, Gravier Ski Shop will collect equipment from the Clients accommodation within 24hrs of the announcement

ii) If the resorts of Morzine, Les Gets and Avoriaz are ordered to close for lift accessed snowsports activities by French National and/or Local Government Gravier Ski Shop will collect equipment from the Clients accommodation within 24hrs of the announcement

iii) If Gravier Ski Shop has to close part way through a Client's rental duration, the client will be refunded and only pay for the days from the start of their rental until the day that the equipment is returned

iv) The Client will not be using their equipment for the remainder of their original rental period they must either contact Gravier Ski Shop themselves or notify resort staff to contact Gravier ski shop on their behalf at the earliest opportunity to ensure that their equipment can be collected

1) It is the decision of Gravier Ski Shop as to when the equipment is collected and not the clients

v) For all above scenarios, The client will be charge the daily rate for the equipment rented and not for the proportion of their rental agreement i.e. If a client rents an Adult Snowboard for 6 days (€80) and the client returns their equipment after 3 days, they will be charged €48 as per the daily charges and therefore refunded €32.

a) Gravier Ski Shop strongly advises that the Client does not leave their rented equipment unattended for any period of time

b) Any loss or damage (intentional or unintentional) will result in the Client being charged the value to replace or repair of the equipment concerned

c) Any equipment that is not returned by the end of the rental period is considered lost or stolen and the Client will be charged for the value of its replacement

d) If a Client’s equipment is lost or stolen:

i) The Client should not take any other equipment even if they believe it has been left in place of theirs

ii) Gravier Ski Shop strongly advises the Client against using any equipment that has not been professionally adjusted to the Client’s measurements and other factors specific to the Client

iii) Gravier Ski Shop suggests that the Client takes a photo of the equipment which has been left including any branding, numbers, bar codes or logos on the equipment

iv) The Client should telephone Gravier Ski Shop to inform them that the equipment has been lost or stolen

v) It is the Client’s responsibility to make their way to Gravier Ski Shop

vi) Gravier Ski Shop will equip the Client with replacement equipment for the remaining duration of the Client’s rental period if the Client’s equipment has been lost or stolen

1) Gravier Ski Shop reserves the right to take a deposit for replacement equipment however the decision is Gravier Ski Shop’s and not the Client’s

vii) The Client has until the end of their original rental agreement to return the original rented equipment (as well as the replacement equipment (if applicable)) to Gravier Ski Shop to ensure that they are not charged for the replacement of the lost or stolen equipment.

e) If the Client returns equipment to Gravier Ski Shop or leaves equipment for Gravier Ski Shop Staff to collect that does not belong to Gravier Ski Shop, Gravier Ski Shop reserves the right to charge the Client the associated costs to return the equipment back to the shop or owner that the equipment belongs to as well as the cost for replacing lost, stolen or missing equipment belonging to Gravier Ski Shop.

f) Gravier Ski Shop will equip the Client with replacement equipment for the remaining duration of the Client’s rental period if the Client’s equipment has been lost, stolen or damaged.

i) If the Client’s equipment has been lost, stolen or damaged during the day (i.e. they wish to use it again on the same day), they should make their way to Gravier Ski Shop’s store in the centre of Morzine (35 Taille de Mas du Pleney, 74110 Morzine).

ii) If the Client’s equipment has been lost, stolen or damaged at the end of the day i.e. at apre ski, the Client must advise their chalet staff/ resort manager who will contact Gravier Ski Shop to re-deliver replacement equipment

iii) Gravier Ski Shop may take a deposit for replacement equipment however the decision is Gravier Ski Shop’s and not the Client’s .

g) Gravier Ski Shop strongly advises the Client to contact their insurance company in the case of lost, stolen or damaged equipment.

i) It is the Client’s responsibility to request from Gravier Ski Shop the appropriate documents need to enable the Client to make a claim with their insurance

h) Gravier Ski Shop reserves the right to charge the Client replacement costs for lost, stolen or irreparably damaged equipment. The costs are as follows:

i) Child Skis - €120

ii) Junior Skis - €180

iii) Teen Skis - €250

iv) Bronze Ski - €250

v) Silver Skis - €350

vi) Gold Skis - €500

vii) Platinum Skis - €700

viii) Junior Snowboard - €200

ix) Teen Snowboard - €250

x) Adult Snowboard - €250

xi) Child & Junior Ski or Snowboard Boots - €120

xii) Teen & Adult Ski or Snowboard Boots - €180

xiii) Poles (per pole) - €15

xiv) Helmets - €40

a) Gravier Ski Shop does not provide insurance for equipment that is hired from Gravier Ski Shop.

b) Clients should ensure that they are covered for the hire and use of the equipment rented.

i) See section 7 for more information

c) If the Client has to curtail part or all their rental for any reason (including but not limited to injury, accident or early departure) before the end of their hire period, they must return the equipment to Gravier Ski Shop at the earliest opportunity to avoid additional rental days being registered.

i) The client will be charge the daily rate for the equipment rented and not for the proportion of their rental agreement i.e. If a client rents an Adult Snowboard for 6 days (€80) and the client returns their equipment after 3 days, they will be charged €48 as per the daily charges and therefore refunded €32.

d) Snow sports are inherently risky and accidents can result in severe injury or death. Due to the influence of many factors involved in the pressures exerted on equipment during its use, or misuse, Gravier Ski Shop is in no way responsible for any accidents that may occur whilst using equipment that the Client has rented from Gravier Ski Shop.

e) If the Client becomes injured during the equipment rental period resulting in the rental equipment not being able to be used, it is the Client’s responsibility to contact Gravier Ski Shop to arrange for their equipment to be collected or returned at the earliest opportunity to avoid additional rental days being registered. The client will then be refunded the proportion of their equipment hire from the date they notify Gravier Ski Shop.

i)The client will be charge the daily rate for the equipment rented and not for the proportion of their rental agreement as per section 8.c.i

a) All information collected from the Client when making a reservation will only be accessible to Gravier Ski Shop Staff and the Travel Experience Manager

b) No information that has been collected during the reservation process will be shared with third parties

d) No bank details will be taken in the reservation process, all payments are securely taken by Gravier Ski Shop